Thanks for shopping at volterin.com.
- Once we receive your order, we will immediately process it the same working day or the next day if the order is received after working hours.
- You will receive an email when the order is shipped out and when a tracking number is available.
- Customer satisfaction is our priority and we do the quality check of all items before they are offered for sale. But If you are not entirely satisfied with your purchase (broken or defective or you simply changed your mind), we’re here to help.
- You have 30 calendar days to return an item from the date you received it.
- If you receive a defective item, please contact us at [[email protected]] with details of the product and the defect. You can choose to get a full refund or a replacement product.
- If you simply have changed your mind about the product, we respect that and will issue the full refund minus shipping for your order.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have any questions on how to return your item to us, contact us at [email protected]